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The NHS across County Durham and the Tees Valley are making changes to the way you can order your repeat prescription.

Your community pharmacy will no longer be able to order your repeat medication, but you will be able to order your repeat medication directly with the practice, using the repeat ordering slip or online.

There is nothing to worry about - you will still receive the medication that you need.

If you order your repeat prescription directly from the GP practice this change will not affect you.

These changes will take effect from Monday 2nd September 2019.

Please ensure you order your repeat prescriptions when you have about 7 days of medication left and only order the medicines you need.

If you still want your community pharmacy to collect and deliver your prescription, please ensure you inform your chosen pharmacy.

Friends and Family Test (FFT)

From 1st December 2014, all GP Practices will be inviting patients to give their views on their recent experience at the practice. 

This is called the Friends and Family Test and the question you will be asked is:

"We would like you to think about your recent experience of our service.  How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

The choices of reply are:

Extremely Likely


Neither likely nor unlikely


Extremely unlikely

Don't know

The practice will collate the information received and this will be published, although the patient will have a choice as to whether their comments are published.

Please complete a form when you visit the surgery.  Simplified forms are available for feedback from children or anyone who may require them.

You can also complete the form online using the appropriate link.

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